Objectives of the Cell :

• A Grievance Redressal Committee’s primary role is to address and resolve complaints or grievances from students, faculty, and staff within a specific institution.
• The committee establishes a formal mechanism for receiving and recording grievances, ensuring a clear path for individuals to report issues.
• Once a grievance is received, the committee investigates the matter thoroughly and impartially, gathering evidence and determining the nature and severity of the complaint.
• The committee works towards resolving grievances through various means, including mediation, conciliation, or other appropriate mechanisms.
• The committee maintains records of all grievances, including the resolution process and outcomes, ensuring transparency and accountability.
• The committee may need to coordinate with other relevant departments or committees to address complex or serious complaints.
• The committee may review and monitor the institution’s policies and procedures related to grievance redressal, as well as raise awareness about the grievance redressal mechanism among students, faculty, and staff.
• The committee ensures that complainants are protected from retaliation and that their identity is kept confidential when appropriate.